Home--> Assessing Customer Needs
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Collaborating with a business's key stakeholders, our industry and technology experts conduct an objective, third-party analysis to understand primary business drivers and establish a baseline of technologies, processes, and people that impact the business and IT infrastructure.  We then deliver a comprehensive report that details baseline findings, business/infrastructure gaps, and recommendations for alignment of business and technology.
The scope of the assessment is customizable and may include a review of data center, network, systems, and information security.  It may also include an assessment of service management components such as incident, problem, change request, help desk, deskside support, and service level reporting.
The results of our assessments will allow our clients to answer the following questions:
Can your infrastructure support your strategies?
Do you have the applications and processes you need to be competitive?
Do your executives have a window into the business?
Have we found the holes in out infrastructure?
What are out risks from a technology viewpoint?
How do we determine where to get the best return on Infrastructure investments?
Do we have the necessary policies and procedures in place?
Are our employees aware of and trained to follow out policies and procedures?
Many businesses and organization find they can increase revenue and offer a significantly improved customer experience by better use of Information Technology.  Due to rapid industry change, ideas that weren't even practical a few years ago can now offer attractive opportunities.

Our solutions are adaptable to the needs of your implementation and organization.  We analyze the impacts of a specific change on your organizationís culture, structure, processes and employees.  Comprehensive solutions are created that meet the needs of your business strategies and project goals.
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